1. Damages and Issues:
At CMI Springs, we strive to provide high-quality products. In the event that you receive a damaged or defective item, or if there are any issues with your purchase, please contact us within 7 days of receiving your order. We will promptly address the matter and provide instructions on how to proceed.
2. Exceptions - Non-Returnable Items or Items with Return Limitations:
Certain items may be non-returnable or have specific return limitations. These may include personalized items, or items that are explicitly marked as non-returnable. Please carefully review product descriptions and contact us if you have any questions regarding the return eligibility of a specific item.
3. Exchanges and Refunds:
If you wish to exchange an item due to a defect or damage, we will replace it with the same item or offer an alternative if the original item is unavailable. If you prefer a refund, we will process it in accordance with our refund policy.
Refunds will be issued based on the original payment method used during the purchase. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to a mistake on our part.
4. Contact Information:
For returns, exchanges, or any inquiries related to our return policy, please contact us at:
CMI Springs
7a Carmont Place, Mt Wellington, Auckland, New Zealand
Email: sale@cmisprings.com
Phone: +649 5794089
To facilitate a smooth return process, please include your order number and detailed information about the reason for the return in your communication with our customer support team.
CMI Springs is committed to ensuring your satisfaction with our products. We appreciate your understanding and cooperation in adhering to our return policy guidelines.
