1. International and Local Shipping Options:
CMI Springs offers both international and local shipping options to cater to our diverse customer base. Customers can choose the shipping option that best suits their needs during the checkout process.
2. Supported Shipping Zones:
We provide shipping services to a wide range of destinations globally. Our supported shipping zones are detailed during the checkout process, allowing customers to select their preferred shipping destination.
3. Shipping Costs:
Shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the items in the order. The total shipping cost will be displayed during the checkout process for your review before completing the purchase.
4. Returns, Exchanges, Damages, and Lost Packages:
CMI Springs has a comprehensive policy for returns, exchanges, damages, and lost packages. Please refer to our dedicated Returns and Exchanges Policy for detailed information on how to initiate returns or exchanges and the procedures to follow in case of damaged or lost packages.
5. Order Processing and Delivery Times:
Orders are processed promptly upon payment confirmation. The delivery time is determined by the shipping option selected and the destination. Estimated delivery times will be provided during the checkout process, allowing customers to make an informed decision.
6. Payment Options:
CMI Springs accepts a variety of payment methods for your convenience. Accepted payment options include credit/debit cards and other secure payment gateways. All payments are processed securely to ensure the safety of your financial information.
7. Payment Requirements and Instructions:
To complete a purchase, customers are required to provide accurate billing and payment information. Payment must be made in full before the order is processed and shipped. Any additional instructions related to payments will be communicated during the checkout process.
8. Contact Information:
For any inquiries related to shipping, payments, or order-related concerns, please contact us at:
CMI Springs
7a Carmont Place, Mt Wellington, Auckland, New Zealand
Email: sales@cmisprings.com
Phone: +649 5794089
Our dedicated customer support team is available to assist you with any questions or issues you may have regarding shipping and payments. We aim to provide a seamless and transparent experience for our valued customers.
